Castlesfurniture.co.uk Reviews
Reviews 6
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Castlesfurniture.co.uk
I'm very happy with what I bought! The quality of the furniture surpassed my expectations, and the selection is lovely and changed. I was able... read more
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Beautiful Furniture Selection
I'm very happy with what I bought! The quality of the furniture surpassed my expectations, and the selection is lovely and changed. I was able to find exactly what I required with the help of the experienced staff.
Issues with Delivery Coordination
I faced issues with delivery coordination; the timing was not communicated clearly. I had to reschedule, which was inconvenient. I hope they improve their communication regarding delivery times.
Reply from
Hello Ethan,
Thank you for your feedback. We apologize for the delivery coordination issues you experienced. To ensure better scheduling in the future, we are endeavouring to progress our communication. Please contact our support staff in case you require any additional help.
Best regards,
Customer Support Team
Castlesfurniture
Poor Customer Service
My order had problems, and customer service responded slowly and ineffectively. The difficulty I faced in gaining precise responses to my inquiries made problem-solving much more frustrating.
Reply from
Hello Lily,
We appreciate your input. We deeply regret any frustration this may have caused you and the subpar customer service you received. To strengthen our customer service and support, we are taking steps to fix this issue.
Our customer support team is ready to help you as soon as possible by email if you have any more questions.
Regards,
Customer Representative, Castles Furniture
Beautifully Crafted Furniture
This store recently sold me a bed frame, and I couldn't be happier with the quality of the workmanship. It looks amazing in my bedroom and the quality is obvious. The service was excellent and the delivery came on time!
Limited Customization Options
My experience with castlesfurniture.co.uk was generally positive, but I was disappointed by the limited customisation options available for the furniture. While the quality of the items is good, offering more choices for finishes and sizes would enhance the shopping experience.
Reply from
Hi Mark!
Thank you for your feedback. We’re happy to hear that you are happy with the quality of our furniture. We value your advice about expanding customisation choices and will consider it as we work on growing our offerings. If you have some other inquiries or need further help, kindly go ahead and reach out.
Regards,
Customer Representative, Castles Furniture
Elegant and Durable
I recently bought a dining table and chairs from Castles Furniture and am thrilled with the elegance and durability of the pieces. The quality is outstanding, and they’ve transformed my dining area. The service was prompt and professional. Highly recommend!
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Help with Dissertation
Your team is very cooperative and responsive. Superb experience with my dissertation. I... read more
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The Dissertation Help
I was completely overwhelmed with my dissertation deadline approaching. The Dissertation Help stepped... read more
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The above reviews are given by their customers. Truereviews.uk believes in transparency and wants to help customers to make better decisions by knowing others' experiences.