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coopershomeappliances

Coopershomeappliances.com Reviews

Reviews 6

2.8
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Liam Thompson

Verified

Installation Delays

I was frustrated with the delays in installation after purchasing my appliance. It took longer than expected to get everything set up, which was disappointing. I hope they can improve their scheduling.

Date of Experience: December 10, 2024

Reply from Coopershomeappliances.com

Hello Liam,

Thank you for your feedback. We sincerely apologize for the installation delays you experienced. We’re actively working to improve our scheduling process to provide a more efficient service in the future. Your input is invaluable, and we appreciate your understanding. Please reach out if you have any further concerns.

Best regards,

Customer Service Team, Cooper’s Home Appliances

Emma White

Verified

Outstanding Selection and Service

I had an outstanding experience shopping at Cooper's Home Appliances! Their wide selection of appliances made it easy to find what I needed. The staff was incredibly helpful and knowledgeable.

Date of Experience: November 16, 2024
Lily Parker

Verified

Helpful Staff and Smooth Delivery

Coopers Home Appliances provided me with an amazing experience. My new washing machine arrived smoothly and on schedule, and the staff was quite helpful in helping me weigh my alternatives. Highly recommend!

Date of Experience: October 22, 2024
Samuel Carter

Verified

Faulty Appliance Received

The microwave I ordered was defective when it came and wasn't operating correctly. Getting a replacement took several days, and contact was less frequent than anticipated during that time.

Date of Experience: September 7, 2024

Reply from Coopershomeappliances.com

Hello Samuel,

We appreciate your comments. We deeply regret the malfunctioning microwave and the wait for the problem to be fixed. To make sure that this doesn’t happen again, we are trying to enhance our quality checks and reaction times.

Our support staff is ready to help you as soon as possible by email if you have any more questions.

Regards,

Customer Representative, Coopers Home Appliances

Richard Hayes

Verified

Difficult Return Process

While I was happy with the product quality from coopershomeappliances.com, I faced some challenges with their return process. Returning a faulty item was more complicated than anticipated, involving lengthy paperwork and delays. Streamlining the return process would significantly improve the overall customer experience.

Date of Experience: August 10, 2024

Reply from Coopershomeappliances.com

Hi Richard!

Thank you for your feedback. We’re glad to hear you’re pleased with the product quality. We apologise for the difficulties you faced with our return process and are working to make it more efficient. If you have any further questions or need assistance, please don’t hesitate to contact us.

Regards,

Customer Representative, Cooper’s Home Appliances

Jessica Collins

Verified

Impressive Product Range

Cooper's Home Appliances exceeded my expectations with their wide selection of products. I recently bought a refrigerator, and the variety available made it easy to find exactly what I needed. The purchase process was smooth, and delivery was prompt. I’m very satisfied with my experience and would recommend them to others!

Date of Experience: July 16, 2024
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