Furniturevillage.co.uk Reviews

The worst customer service experience ever! Ordered a set 2 of the 3 peices were the wrong colour. The one that was right had the wrong colour cushions and ripped at the seams within a week. After numerous phone calls shop visits and emails, with constant lies and false promises from staff, we asked for a refund, only for only 2 peices to be cancelled and now being refused a refund because the other peice is 'still on order'. Shocking service, been waiting for 12 weeks now!

A simple order of a table and two chairs has turned into a nightmare. FV-FAILED: to check the items sent from supplier. FV-FAILED: to contact supplier and sort the missing parts. FV-FAILED: to sort this problem for over a month whilst items in FV warehouse. FV-FAILED: to pass ordered items to currier. FV-FAILED: to contact customer as promised. FV-FAILED: to apologise to customer. FV-FAILED: to provide customer with confidence that the errors would be sorted, but simply said, "you will have to wait for contact from the delivery team". We will never use FV again, and only hope we get the table ordered.

This store sold a dining set that I bought, and I'm pretty happy with the workmanship. The finish is exquisite, and the materials are sturdy. The staff were helpful throughout the process, making the experience seamless.

Originally informed that delivery would be 2 weeks, online it says 21 days once I ordered it I received an order confirmation with a delivery estimate of 7 weeks, the next day, another confirmation of 8 weeks. It's now been 8 weeks and no communication what so ever, you can't chase it because you only have two options, pre sales and after sales, everything in-between is a black hole. Really disappointed, we'll see if it actually turns up.

I purchased a sofa, but the shop assistant, seemingly more focused on earning his commission, failed to inform me that in-store purchases cannot be returned or exchanged. However, returns are possible if the item is ordered online. The sofas are labeled as grey both in-store and online, but they are actually green. When I contacted customer service, they offered no assistance. The level of customer care was extremely poor. I would not recommend buying anything from Furniture Village and would advise others to avoid them. Their service is pleasant and helpful only until you make the payment—after that, they disregard your concerns

My order was delivered with problems. There was very little communication regarding the causes of the two-week delay. The procedure was annoying because there were no updates.

The sofa I bought is lovely and very comfortable, but there were some delivery issues. It arrived a week later than expected, and communication about the delay could have been better. Overall, I’m happy with the purchase, but timely delivery is an area for improvement.

Furniture Village impressed me with their excellent customer service. The staff was incredibly knowledgeable and helped me find the perfect dining set for my new home. The delivery was on time, and the quality of the furniture was exceptional. Highly recommend!

Bought a set of Donnie Chair from furniturevillage.co.uk and they are of perfect quality. However; I found the colour slightly different from as shown in the picture but I understand the lightening difference!

FV The customer ‘service’ is horrendous and the internal communication is appalling. I have had to chase a number of issues for a YEAR. The latest being that a staff member from their repair department tried to steam out a mark on my sofa that he created and left a ‘stain’ as a result. I was told replacement fabric would be ordered to rectify. Having not heard anything for a few weeks I followed up with an email. FV complaints were not aware. Did the report not reach them? Did they ignore it? Even worse is the staff member who created the issue (although unintentionally) has refused to accept that he caused it. I have external and internal cameras in my home which have captured his attendance. Emails seem to be ignored as is the severity of the issue. Why should a customer have to be chasing a company over issues they created? Very stressful and upsetting from a company whose own CEO said in ‘The Business Magazine’ that he believed in serving “customers right, give a customer a good deal and do what you say you’re going to do”

I felt like hitting a jackpot to find a beautiful 3 seater fabric sofa at such fair prices. Fortunately; I came across Furniture Village at the right time when they had their discount deals going on.

This furniture store is an excellent treat for your home! They let you pick exactly what you want for your living room. Visit furniturevillage.co.uk and find variety for all colours to sizes, the choice is all up to you. Super cool and great quality too!

This furniture store offers excellent customer service! The staff at Furniture Village was friendly and helpful and made my shopping easy. They listened to my needs and offered great advice. They are truly amazing!

If you are redecorating your house then go check out Furniture Village. They are having crazy offers for Valentine's. Go surprise your partner with their website.

I recently had the pleasure of visiting furniturevillage.co.uk, and I have to say that it was an unforgettable experience. I was welcomed with a gorgeous collection of furniture pieces at their store that displayed the ideal fusion of design, use, and fine craftsmanship as soon as I walked into the showroom.

I had ordered a 6 persons dining table from the furniture village. They delivered me the product very next day and the price were really affordable.

I was very pleased to avail their Halloween discount. I received perfect quality sofas within my budget.

Many of my family members have shop from Furniture Village and they recommend me as well. Then I purchased some wooden products from them. The quality of the product was average but the price was fairly reasonable.

I had ordered display cabinets from website. The quality of the product seems fine but the price were high as compared to the market.

I was shocked to receive my dining table order. I found out my marble top was cracked from end, at time I received delivery. They are now not replying to my request and neither attending calls. I have been waiting past 2 weeks.