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Haystravel.co.uk

Reviews 15

3.5
VERIFIED COMPANY
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Sophia Ross

Verified

Miscommunication Issues

I faced issues with miscommunication regarding my travel arrangements. Confusion and difficulty resulted from differences between what was stated and what was delivered throughout my vacation.

Date of Experience: October 20, 2024

Reply from Haystravel.co.uk

Hello Sophia,

We appreciate your comments. We truly regret any confusion you may have had about your vacation plans. We aim to improve our communication procedures to avert similar problems and guarantee a more seamless experience going forward.

Our customer service staff is ready to help you as soon as possible by email if you have any more questions.

Regards,

Customer Representative, Hays Travel

Leo Bennett

Verified

Exceptional Service

My vacation was expertly arranged by Hays Travel. All of my requests were fulfilled, thanks to the staff's exceptional attentiveness and helpfulness. Everything went smoothly on the trip, and I'm happy with their service.

Date of Experience: September 7, 2024
Robert Lee

Verified

Issues with Booking Changes

My experience with haystravel.co.uk was mixed. While the initial booking process was smooth, I encountered difficulties when trying to make changes to my itinerary. The response time was slower than expected, and I had to follow up multiple times. Improving their responsiveness to booking modifications would be beneficial.

Date of Experience: August 12, 2024

Reply from Haystravel.co.uk

Hi Robert!

Thank you for your feedback. We’re glad you had a positive experience with your initial booking. We apologise for the delays you experienced with changes to your itinerary and are working on improving our response times. If you have any additional concerns or need further assistance, please don’t hesitate to reach out.

Regards,

Customer Representative, Hays Travel

Lisa Miller

Verified

Fantastic Travel Experience

I recently booked a family vacation through Hays Travel and was delighted with the service. The travel consultant was extremely helpful and provided excellent recommendations. Everything from booking to the actual trip went smoothly. A top-notch travel agency that I would recommend to anyone!

Date of Experience: July 20, 2024
Smith Phloyd

Verified

Unforgettable Experience!

Hays Travel made our vacation unforgettable. We took the Spain package deal and they’ve planned everything ahead exceptionally. They took us around the seas through fly-cruise and to some very famous places in Portugal.

Date of Experience: June 11, 2024
Samuel Johnson

Verified

Slight Inconvenience!

I took a 7-night stay in Norwegian Fjords from haystravel.co.uk. It was all well-planned with decent deals however; there were some communication problems while checking in to the designated hotel, which were solved later on.

Date of Experience: May 9, 2024

Reply from Haystravel.co.uk

Hi Samuel,

Thank you for sharing your experience with us. We apologise for the communication problems you faced during check-in. We’re glad to hear that the issues were eventually resolved. Your feedback is valuable, and we will work on improving our communication with hotel partners to prevent such inconveniences in the future. If you need any assistance with your next trip, please don’t hesitate to contact us.

Best regards,

Customer Representative, Hays Travel

Elliot Quincy

Verified

Expertise and Knowledge

I bet these professionals at haystravel.co.uk possess comprehensive knowledge about various destinations, travel routes and accommodations. They kept us updated on travel trends, visa requirements and local customs which proved extremely helpful for us.

Date of Experience: April 13, 2024
Aurora Yasmine

Verified

Considerations for Budget Constraints

I had a good experience with Hays Travel as their services meet my specific needs and preferences. They took the time to understand my interests, budget constraints, and travel goals and then designed customized experiences to ensure a memorable journey for us.

Date of Experience: March 21, 2024
Skylar Madsen

Verified

Cost friendly Partner for your trips

My traveling experience was never pocket friendly until HaysTravel came up with their cost friendly packages. Here is the link  haystravel.co.uk which you can use to just feed in your budget and they will tell you the locations that you can cover in that budget.

Date of Experience: February 13, 2024
Wyatt Jensen

Verified

Seamless Travel Experience

Thanks to haystravel unmatched dedication to delivering flawless and remarkable experiences, my recent trips with them were nothing short of fantastic. Hays Travel handled every aspect with care and accuracy, from the time I arrived at my destination until I left.

Date of Experience: January 26, 2024
Aliya George

Verified

Best travel agency in entire region.

It is the best travel agency in entire region. Our travel guide was highly professional and he always dealt us politely.

Date of Experience: November 13, 2023
Tom Watts

Verified

Spent best holidays ever.

Me and my wife spent best holidays ever. Sarah, our travel agent fulfilled all the responsibilities honestly. She helped us choose the stay over at fascinating hotel and navigated the best routes of destinations.

Date of Experience: October 10, 2023
Raya Hussain

Verified

I really appreciate her kindness..

I had booked my travelling from Hays Travel. Catherine was appointed as my guide. I really appreciate her kindness and professionalism.

Date of Experience: August 29, 2023
Nellie Rogers

Verified

Their travel offers and services were fair.

My experience of Hays Travel has been satisfactory since last few years. Their travel offers and services were fair.

Date of Experience: July 2, 2023
Juliette Stone

Verified

I had bitterest experience ever.

I had bitterest experience ever. Our travel agent was inexperienced. At many places, we felt our money was being spent carelessly. Also, he was unknown with many locations due to which we had to do our self-efforts.

Date of Experience:

Reply from Haystravel.co.uk

Hello Juliette,

We are truly sorry to hear about your recent experience. This is not the level of service we strive to provide. We appreciate your feedback regarding the travel agent’s inexperience and the issues you faced. We will address this internally to ensure our agents are better trained and more knowledgeable in the future. Your satisfaction is important to us, and we hope to have the opportunity to make things right on your next trip.

Best regards,

Customer Representative, Hays Travel

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