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motorsourcegroup

Motorsourcegroup.com Reviews

Reviews 4

3.1
VERIFIED COMPANY
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Scarlett Cole

Verified

Smooth Transaction

Buying an automobile from this dealership was a very easy process. Everything was handled expertly from beginning to end by the experienced team. I couldn't be happier with my new car or the service I received!

Date of Experience: October 21, 2024
Henry Adams

Verified

Delayed Delivery

I was disappointed with the delayed delivery of my car. Despite being told it would arrive on a specific date, there were several delays and communication about the status was lacking.

Date of Experience: September 6, 2024

Reply from Motorsourcegroup.com

Hello Henry,

We respect your comments. We deeply regret the delay in receiving your car and the lack of prompt correspondence. In the future, we hope to deliver updates with greater accuracy and to streamline our delivery procedures.

Our support staff is ready to help you as soon as possible by email if you have any more questions.

Regards,

Customer Representative, Motor Source Group

Michael Johnson

Verified

Poor Communication

My overall experience with motorsourcegroup.com was mixed. While the car I purchased was great, the communication throughout the buying process was lacking. I often had to follow up multiple times to get updates on my purchase. Improving their customer communication would make the experience much better.

Date of Experience: August 10, 2024

Reply from Motorsourcegroup.com

Hi Michael!

Thank you for sharing your experience. We’re glad you are happy with your new car. We apologise for the communication issues you encountered and are working on improving our follow-up processes. Do not hesitate to contact us if you have any more queries or worries. We value your satisfaction above all else.

Regards,

Customer Representative, Motor Source Group

Emily Davis

Verified

Smooth Purchase Process

My experience with Motor Source Group was excellent. The purchase process was smooth, and the staff was incredibly helpful in finding the right car for my needs. They offered a great deal, and I drove away happy. Highly recommend!

Date of Experience: July 16, 2024
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