Speedyfreight.com Reviews
Reviews 6
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Speedyfreight.com
Speedy Freight made my last-minute shipment a breeze. Their team was prompt, and professional, and kept me updated throughout. The package arrived earlier than expected,... read more
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Fast and Reliable Delivery
The delivery service was fantastic! The service was really professional, and my package arrived much earlier than I had anticipated. The entire procedure went smoothly and without incident. I highly recommend their services!
Poor Communication and Delays
My delivery was delayed, and I didn’t receive clear updates. Customer service was slow to respond, which made the experience frustrating. Better communication would make a huge difference.
Reply from
Hello Benjamin,
We appreciate your feedback. We truly regret any inconvenience our communication may have caused you and the delay it caused. To keep our clients educated, we’re always endeavouring to improve response times and give real-time tracking updates. For any uncertain issues, please get in touch with us directly at support@speedyfreight.com.
Best regards,
Customer Support Team
Speedy Freight
Excellent Service
The delivery was easy and quick. The personnel was really professional, and my package came on schedule. I’m extremely satisfied with their efficient and reliable service. Highly recommended!
Poor Handling
Due to careless shipping, several of my products arrived damaged. I contacted customer service to ask for a solution, but I didn't get enough help to solve the problem.
Reply from
Hello Jacob,
We respect your input. We deeply regret any harm that may have been caused by the careless handling of your shipment. To guarantee better care for all shipments and to stop this from happening again, we are examining our handling protocols.
Our customer care team is ready to help you as soon as possible by email if there are any more questions.
Regards,
Customer Representative, Speedy Freight
Improvement Needed in Pricing Transparency
I used speedyfreight.com for urgent delivery. While the service was quick, I found the pricing structure unclear. Unexpected charges appeared, which weren’t quoted before. Clarifying costs beforehand would greatly enhance customer trust.
Reply from
Hello Evan,
Thank you for your feedback. We’re glad our service was quick. However, we apologise for the confusion regarding pricing. We always make sure to communicate the pricing structure at the time of ordering to make everything clear and transparent.
However, thank you for sharing your experience with us. We will work on better transparency and will ensure clearer communication about costs in the future.
Regards,
Sales Representative, Speedy Freight
Smooth and Efficient
Speedy Freight made my last-minute shipment a breeze. Their team was prompt, and professional, and kept me updated throughout. The package arrived earlier than expected, making the entire process stress-free. Highly recommend their services!
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