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The Family Chemist
I experienced a long delay in getting my prescription filled. Despite following up, the process took much longer than expected, which was quite inconvenient and... read more
Reviews
Write a ReviewDelayed Prescription Delivery
I faced delays with my prescription delivery, which was inconvenient as I needed it promptly. Customer service was slow to respond, adding to the frustration. I hope they improve their delivery times.
Reply from
Hello Samuel,
We apologize for any inconvenience caused by the delay in the delivery of your prescription. To ensure prompt service for every client, we are endeavouring to upgrade our shipping procedure. Please contact our support staff if you need any additional help.
Best regards,
Customer Support Team
The Family Chemist
Do not use
Awful, do not use. You pay for 3 day delivery and they don’t deliver or respond to emails or web form requests. They have stolen my money and not responding
Great Service
The pharmacy provided excellent service. The staff was helpful and knowledgeable, offering great advice for my medication needs. My prescription was filled quickly, and the entire process was smooth. Highly recommended!
Slow Prescription Processing
I experienced a long delay in getting my prescription filled. Despite following up, the process took much longer than expected, which was quite inconvenient and frustrating.
Reply from
Hello Leo,
We appreciate your comments. We sincerely regret any trouble this may have given you and for the wait while your prescription was processed. Our goal is to reduce wait times for each client and increase productivity.
If you have any additional queries, our customer service department is here to assist you by email as soon as possible.
Regards,
Customer Representative, The Family Chemist
Needs Improvement
My experience with thefamilychemist.co.uk was okay. The products are good, but the delivery took longer than expected. Improving their shipping speed would make a significant difference. Overall, a decent experience.
Reply from
Hi James!
Much obliged to you for your criticism. We apologise for the defer in delivery and are dealing with accelerating our transportation cycle.
We’re happy you tracked down our items great. Assuming that you have some other worries, kindly go ahead and connect. Your fulfilment is our priority.
Regards,
Customer Representative, The Family Chemist
Excellent Service
The Family Chemist provided exceptional service! The staff was learned and assisted me with tracking down the ideal vitamins for my requirements. I value their understanding and careful clarifications. Highly recommended!
Strict Policies!
The Family Chemist has been extremely helpful with throughout but I don’t like that they don't deliver medicine without a proper prescription. I mean I’ve been their customer for years, they can trust me.
Reply from
Hello William,
Thank you for your feedback and for being a loyal customer of The Family Chemist. We’re pleased to hear that you’ve found our services helpful. We understand your frustration with our prescription policy, but it is in place to ensure safety and compliance with regulations. Your trust and satisfaction are valuable to us, and we appreciate your understanding.
Thank you for sharing your thoughts.
Regards,
Customer Representative, The Family Chemist
A True Medical Aid!
I have never forgotten to take my meds since I came across thefamilychemist.co.uk. They not only deliver my diabetes type 2 medicines on time but also keep me notified to take them daily.
Commitment to Patient Satisfaction and Comfort
I loved how thefamilychemist.co.uk exemplifies dedication to patient satisfaction and comfort with timely deliveries and responsive customer service. A reliable choice for pharmaceutical needs that ensures peace of mind for all customers.
Focus on Education and Prevention
This online pharmacy stands out with its dedicated focus on education and prevention services. Through informative resources and proactive measures, The Family Chemist empowers customers to prioritize health and well-being. Highly commendable approach!
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Disclaimer:
The above reviews are given by their customers. Truereviews.uk believes in transparency and wants to help customers to make better decisions by knowing others' experiences.