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The Family Chemist Reviews

Reviews 10

3.0
VERIFIED COMPANY
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Samuel Brown

Verified

Delayed Prescription Delivery

I faced delays with my prescription delivery, which was inconvenient as I needed it promptly. Customer service was slow to respond, adding to the frustration. I hope they improve their delivery times.

Date of Experience: November 18, 2024

Reply from The Family Chemist

Hello Samuel,

We apologize for any inconvenience caused by the delay in the delivery of your prescription. To ensure prompt service for every client, we are endeavouring to upgrade our shipping procedure. Please contact our support staff if you need any additional help.

Best regards,
Customer Support Team
The Family Chemist

Subhan Ahmed

Verified

Do not use

Awful, do not use. You pay for 3 day delivery and they don’t deliver or respond to emails or web form requests. They have stolen my money and not responding

Date of Experience: October 30, 2024
Ella Grant

Verified

Great Service

The pharmacy provided excellent service. The staff was helpful and knowledgeable, offering great advice for my medication needs. My prescription was filled quickly, and the entire process was smooth. Highly recommended!

Date of Experience: October 18, 2024
Leo Sullivan

Verified

Slow Prescription Processing

I experienced a long delay in getting my prescription filled. Despite following up, the process took much longer than expected, which was quite inconvenient and frustrating.

Date of Experience: September 5, 2024

Reply from The Family Chemist

Hello Leo,

We appreciate your comments. We sincerely regret any trouble this may have given you and for the wait while your prescription was processed. Our goal is to reduce wait times for each client and increase productivity.

If you have any additional queries, our customer service department is here to assist you by email as soon as possible.

Regards,

Customer Representative, The Family Chemist

James Carter

Verified

Needs Improvement

My experience with thefamilychemist.co.uk was okay. The products are good, but the delivery took longer than expected. Improving their shipping speed would make a significant difference. Overall, a decent experience.

Date of Experience: August 10, 2024

Reply from The Family Chemist

Hi James!

Much obliged to you for your criticism. We apologise for the defer in delivery and are dealing with accelerating our transportation cycle.

We’re happy you tracked down our items great. Assuming that you have some other worries, kindly go ahead and connect. Your fulfilment is our priority.

Regards,

Customer Representative, The Family Chemist

Laura Bennett

Verified

Excellent Service

The Family Chemist provided exceptional service! The staff was learned and assisted me with tracking down the ideal vitamins for my requirements. I value their understanding and careful clarifications. Highly recommended!

Date of Experience: July 17, 2024
William Anthony

Verified

Strict Policies!

The Family Chemist has been extremely helpful with throughout but I don’t like that they don't deliver medicine without a proper prescription. I mean I’ve been their customer for years, they can trust me.

Date of Experience: June 9, 2024

Reply from The Family Chemist

Hello William,

Thank you for your feedback and for being a loyal customer of The Family Chemist. We’re pleased to hear that you’ve found our services helpful. We understand your frustration with our prescription policy, but it is in place to ensure safety and compliance with regulations. Your trust and satisfaction are valuable to us, and we appreciate your understanding.

Thank you for sharing your thoughts.

Regards,

Customer Representative, The Family Chemist

David Michal

Verified

A True Medical Aid!

I have never forgotten to take my meds since I came across thefamilychemist.co.uk. They not only deliver my diabetes type 2 medicines on time but also keep me notified to take them daily.

Date of Experience: May 16, 2024
Noah Benjamin

Verified

Commitment to Patient Satisfaction and Comfort

I loved how thefamilychemist.co.uk exemplifies dedication to patient satisfaction and comfort with timely deliveries and responsive customer service. A reliable choice for pharmaceutical needs that ensures peace of mind for all customers.

Date of Experience: April 14, 2024
Hazel Juliette

Verified

Focus on Education and Prevention

This online pharmacy stands out with its dedicated focus on education and prevention services. Through informative resources and proactive measures, The Family Chemist empowers customers to prioritize health and well-being. Highly commendable approach!

Date of Experience: March 23, 2024
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