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Thefitnessstore.co.uk Reviews

Reviews 16

3.5
VERIFIED COMPANY
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Grace Morgan

Verified

Delayed Delivery

My exercise equipment was delivered with considerable delays. The wait period was annoying, and there was no contact regarding the delay, despite the good value of the product.

Date of Experience: October 19, 2024

Reply from Thefitnessstore.co.uk

Hello Grace,

We respect your comments. We deeply regret the lack of interaction and the delay in receiving your exercise equipment. We are aiming to enhance future customer communication and streamline our delivery procedures.

Our support staff is ready to help you as soon as possible by email if you have any more questions.

Regards,

Customer Representative, The Fitness Store

Owen Sullivan

Verified

Great Selection and Service

I had a great experience shopping at The Fitness Store. They offer a wide selection of high-quality fitness equipment, and the staff were very knowledgeable and helpful in assisting me with my purchase. Highly recommend!

Date of Experience: September 7, 2024
Michael Adams

Verified

Delayed Delivery Issues

My experience with thefitnessstore.co.uk was not that good. I faced delays with my delivery. The equipment arrived a week later than expected, which disturbed my workout schedule. Improved tracking and communication about delivery times would improve the overall customer experience.

Date of Experience: August 11, 2024

Reply from Thefitnessstore.co.uk

Hi Michael!

Thank you for sharing your experience with us. We’re glad you’re pleased with your equipment. We apologise for the delay in delivery and are working on improving our shipping and communication processes. If you have any further questions or need assistance, please feel free to contact us.

Regards,

Customer Representative, The Fitness Store

Jessica Green

Verified

Top-Quality Equipment

I recently bought a treadmill from The Fitness Store, and I’m thrilled with the quality. The equipment is sturdy, well-built, and perfect for my home gym. The customer service was also excellent. The staff helped me choose the right model for my needs. Highly recommend high-quality fitness gear!

Date of Experience: July 17, 2024
David Williams

Verified

Not Sure!

I bought a Rugby ball from The Fitness Store and used it for 2 years but it got torn after that. I don’t know if it was the quality, heavy throw, or it’s time was over.

Date of Experience: June 9, 2024

Reply from Thefitnessstore.co.uk

Hi David,

Thank you for sharing your experience. We’re glad to hear you got good use out of the rugby ball for two years. However, we’re sorry to hear it eventually tore. The longevity of sports equipment can depend on various factors such as usage intensity and maintenance.

If you have any questions or need assistance selecting a new ball, please feel free to reach out. Your satisfaction is important to us.

Best regards,

Customer Representative, The Fitness Store

Jane Roberts

Verified

Exceptional Quality Yoga Blocks!

I ordered a full yoga block from thefitnessstore.co.uk and I must say it's of amazing quality and provides exceptional support during different yoga poses. Their quick delivery deserves additional points.

Date of Experience: May 14, 2024
Samuel Ian

Verified

Interactive Demonstrations

To enhance the shopping experience, thefitnessstore.co.uk provides interactive demonstrations of equipment. I availed myself of this opportunity and tried out machines and their unique features. The staff provided me with a great experience on how I can benefit from each product.

Date of Experience: April 8, 2024
Madeline Belle

Verified

Diverse Product Range

An excellent gym and fitness equipment outlet, The Fitness Store offers a wide range of products catering to various fitness needs. I checked their cardio machines, strength training equipment, accessories like resistance bands and yoga mats, and recovery tools like foam rollers. Great effort!

Date of Experience: March 19, 2024
Caroline Berg

Verified

Get your dream body

My friend is a trainer at The Fitness Store and he told me all about the equipment they use there. If you are a body building fan then you must try them.

Date of Experience: February 5, 2024
Steve

Verified

brilliant

its was brilliant, products are durable and i loved that

Date of Experience: January 19, 2024
Evan Henriksen

Verified

My life transformed

With thefitnessstore.co.uk, my fitness journey has been nothing short of transformational, and I am very appreciative of the help and direction thefitnessstore has given me along the way. I knew I was in good hands the moment I stepped through their doors.

Date of Experience: January 14, 2024
Tiana Thomas

Verified

I was pleased to encounter such knowledgeable staff.

I was pleased to encounter such knowledgeable staff. They provided me with the information of each treadmill brands and guided me to purchase the best one within my budget.

Date of Experience: November 9, 2023
Polly Grant

Verified

I got a very helpful advice from Max..

I got a very helpful advice from Max, the advisor. He advised me regarding the gym equipment and helped me choose the best one.

Date of Experience: September 26, 2023
Roman Armstrong

Verified

This is a fine Super store...

This is a fine Super store where we can find variety of equipment. I will surely shop again from it.

Date of Experience: July 13, 2023
Parker Rees

Verified

The Customer Services were satisfactory.

The Customer Services were satisfactory. I have recently installed machines at my place and I am satisfied with their work.

Date of Experience: April 29, 2023
Hattie Hawkins

Verified

I was severely disappointed by....

I was severely disappointed by Simon, who didn’t guide me properly and I was forced to buy the most expensive product.

Date of Experience: March 3, 2023

Reply from Thefitnessstore.co.uk

Hi Hattie,

We are truly sorry to hear about your experience with Simon. This is not the level of service we aim to provide. We appreciate your feedback and will address this issue with our team to ensure better guidance and transparency in the future. Please contact us directly if you need any assistance or have further concerns. Your satisfaction is our priority.

Best regards,

Customer Representative, The Fitness Store

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