Trailfinders.com Reviews

Richard was extremely helpful and knowledgable. He was able to locate offers to ensure we paid the best price.

Amazing holiday package for South Africa was put together by Matt Lahert in the Birmingham office. We had the best time and created wonderful memories that will last forever.

Andy Tuttle has been brilliant organising our extensive holiday to S E Asia this year and we have as

If you search online for what a reasonable mark-up is for a travel agent to add to a booking for a simple return flight, the answer will be around 5-10% or £20-£50. My recent experience with an airline ticket booking with Trailfinders is that they charged 24% or £265 to simply book a return flight with two stages each via a single airline. I think this was excessive. I was looking to book a return flight from London to Indonesia via Singapore [LHR to TJQ] with Trailfinders, Norwich, for dates in November/December. An agent there gave me a quote of £1240 for dates that suited me well. (I chose Trailfinders because I have had good experiences with them in the past.) Returning 9 days later, the same agent told me that the price had gone up to £1900!! Being rather rattled by this, I agreed to revised dates, which actually suited me less well, and a price of £1363, an increase of more than £100 over the previous quotation. When I told my son in Indonesia what I’d paid, he was shocked and suggested I looked at price comparison websites. Accordingly, I checked Skyscanner for the same details and then went on to Singapore Airlines to see what they were charging direct customers, which was £1097.99 for identical details, including the same baggage limits. Basically, I had ended up paying Trailfinders 24% extra over the current price given by Singapore Airlines for the revised date. I feel that a mark-up of that amount is out of proportion to any extra services offered by Trailfinders. Incidentally, for my preferred dates Singapore Airlines was quoting £1000.99, not £1900! I have contemporary screenshots of these figures, as well as simultaneous quotes from skyscanner. I did not want to take this up directly with the agent, particularly in view of the incredible figure quoted of £1900.

So so disappointed in trailfinders. Went to Kingston although Inhad then good recommendations from friends who had dealt with the Guildford Office . I can't say how disappoints I am at the service we got from Scott Alexander at the Kingston Branch. He did give us some good recommendations when we were there but when we contacted by email wanting him to change/cancel some of our hotels and add one night at the final destination we heared nothing back which was very disappointing . No follow up. We finally called up and he sent us revised itinerary where we had cancel several Hotels and the total amount changed marginally - totally ripoff with no explanation. This is not what I had expected and I would never go back to the Kingston Branch sadly. You can't email the person you have dealt with directly and when trying to phone you end up in a different office.

Got contacted by the local branch manager, Charlotte, who was very helpful (to be perfectly honest after some insistence, as initially was just an apology and reassuring that staff will receive proper training following this incident; this is good to know, but not very helpful to our situation). After some discussion though, she offered to book us a different flight leaving from Heathrow at 6am with connection in Zurich, with ETA of 14:20 in Rome, allowing us to have a few extra hours in the afternoon. We were also encouragingly been told a hotel only few minutes away from terminal will be booked for us, as we explained we are travelling via public transport. We definitely appreciated this, however upon travelling from Gatwick to Heathrow and trying to find best route we quickly realised the hotel is in fact not accessible by foot, only by car and a shuttle bus running every hour between 5:39-23:00. Not great today after spending 16 hours in Gatwick Airport, but not worst thing. However, there would be no way to travel from hotel to terminal at 3am in the morning, except by taxi. We called again and while being polite she didn't seem to believe us when we mentioned and querying where we found the information. In the end offered to reimburse us for a taxi when no shuttle available, since we have no choice as only reachable by car at that time. This is definitely a positive aspect, hence why I added the extra star for now. We appreciate Charlotte is trying to be helpful, we just wish it was more than one person. So hopefully our interactions with other staff members will improve. So far, our opinion is still pending and we shall review this at the end of our trip. ///////////////// We booked a 9 night package holiday through Trailfinders and were very happy and enthusiastic to say they are there for support before and during our trip. Low and behold, our flight out scheduled for 6:30am with EasyJet got cancelled due to technical issues (nothing to do with current outages). I spent over 2 hours talking to 4 different people all unable to advise or help in any way, other than telling us to go to the airline and rebook on their next flight (this is next day at 17:25). I asked what about the hotel and tour booked for tomorrow and they had no idea, some claim we should contact our insurance company which we did , but turns out the package holiday should be covered for issues such as these. I called back again, the 4th time! And this time the person, who admittedly seemed more competent said they will refund (she didn't know how much though) and she had no idea about all things discussed previously and excused her colleagues saying they are probably newly hired. This is truly unacceptable, now instead of arriving in Rome today at 10:10am, we will be arriving tomorrow night at 21:00 so two days gone and a significant amount of money wasted. This is the first time we've booked a package holiday and the main reason was to take the stress out of everything, but given no one was able to actually help and work things out on our behalf (we sorted out our new flight and overnight hotel), we will not be making this mistake again. Extremely disappointing experience which has left us stressed, waiting around on the airport floor and basically only getting a shoulder shrug in return. This has been a distressing situation overall. Just avoid!

I had to chase my quote 3 times and then it was still incorrect with the dates out of sequence

An appointment by phone was arranged to discuss our itinerary, this did not happen. I had to get in touch again. We paid the total amount by card over the phone and then we were told we had to pay it again, on line, because of possible security issues. We were told that the link was in place at the end of our itinerary, it wasn't there. We had to call again to explain this and ask for assistance from the finance team. It was tedious and stressful and concerning that we were having to pay twice and then having to wait another 24 hours before my account was sorted out. The appointment by phone that was arranged for the following morning did not materialize.

We booked a once-in-a-lifetime holiday with Trailfinders, expecting a premium service and high-quality accommodation throughout. Unfortunately, the experience has been extremely disappointing. The serviced apartment in Melbourne was well below the standard with poor housekeeping and cleanliness issues. We went out and bought cleaning materials ourselves on arrival but after 2 days we made a decision to search for new accommodation at our own expense. The lack of pro active support from Trailfinders was very disappointing especially as we stressed that we wanted quality accommodation and paid a lot for the privilege. Trailfinders informed us that they were unable to refund the cost of moving to a clean apartment because the accommodation was paid for in advance. As far as we are aware, they have not made any attempt to recover the costs directly from the hotel, even through the duty manager indicated that they may be possible. To make matters worse, we also missed our return flight due to what we believe was confusing and misleading information on the boarding pass, resulting in further expense, stress and disruption to our holiday. Overall, we expected far better from a company with Trailfinders’ reputation and have been left extremely disappointed. Sadly, based on our experience, we would not recommend Trailfinders.

I had a fantastic experience working with the team! They provided great recommendations and tailored everything to my needs, ensuring a smooth trip. I’ll be using their services for my future travels!

I had a fantastic trip, and it wouldn’t have been possible without their incredible planning! The team tailored everything perfectly to my tastes, ensuring a smooth and well-organized experience. Highly recommend!

When it came to organizing my most recent vacation, Trailfinders delivered outstanding service. Their knowledgeable staff skillfully tailored the schedule to my preferences. My trip was fantastic, and everything went smoothly.

I had a fantastic experience planning my trip! The agents were incredibly helpful, providing personalized recommendations and ensuring everything was perfect. I will definitely use their services again for future travels!

I was disappointed with the high service fees attached to my booking. While the service was good, the additional costs were unexpected and made the trip more expensive than planned.

When I compared the services to other travel firms, I thought they were expensive. Everything about the vacation was good, however I thought the price was too high for what was offered. It was disappointing given the expectations set.

Trailfinders provided exceptional service while planning my recent trip. The schedule was expertly customized to my tastes by their competent personnel. I had an amazing trip, and everything was well-organized.

The Trailfinders provided a well-organised trip, but I was taken aback by the high costs compared to other agencies. Additionally, there was limited flexibility in altering the itinerary once booked. Offering more budget-friendly options and flexible changes would make their service even better.

I had an amazing experience with Trailfinders. Their travel experts crafted a personalised itinerary for my trip, paying attention to every detail. From start to finish, the service was exceptional, and I felt well taken care of. If you're looking for a hassle-free travel planning experience, I highly recommend Trailfinders!