Nutshell-insure.co.uk Reviews

I've used this company twice now and unfortunately both times ended up being a complete headache. The first time, my policy was meant to be cancelled but wasn't, and I was then charged £60 because of the mistake. The second time, they took the payment twice and I had a hard time getting the extra money back. The biggest issue is trying to actually get hold of someone. There's no phone number, and the online chat takes forever. You can spend ages trying to get an answer. Really frustrating experience both times and definitely not what I expected.

My renewal payment failed on 11 September because my bank declined the payment authorisation. It wasn't because I didn't have enough money. Nutshell then emailed me telling me to sort it urgently and warned me about a £20 failed-payment fee and possible cancellation. The problem was that I couldn't actually find a way to fix it. There's no customer service phone number, and the live chat kept sending me around in circles without getting me to a real person. I also couldn't see any option in my account to update my payment details after the payment had failed. I tried replying to the email they sent me, but that bounced back too. In the end I cancelled within the cooling-off period and arranged insurance elsewhere because I didn't want to risk the policy being cancelled. It's incredibly frustrating when you're trying to sort out a payment issue but can't actually get hold of anyone.

Really happy with Nutshell. They found me a great quote for my car and it was the best price I came across online. The whole process was pretty straightforward and I got exactly what I was looking for. Thanks.

I've been unable to access the website, which has made it difficult to get into my account and manage my insurance.

I've seen some of the other reviews mentioning problems with customer support, online chat and fees, but honestly my experience with Nutshell has been completely different. I found the website really easy to use and getting the insurance sorted took hardly any effort. The price was also one of the cheapest I found online, which was a big plus for me. I had no problems getting my documents and everything was easy to find. From start to finish, the process was simple and straightforward for me. I'm very happy with how things went and would be happy to recommend Nutshell based on my own experience.

As a first-time customer, I've been really impressed so far. The price was good, the website was easy enough to get around and making the payment was nice and simple. Everything went smoothly when I set up the policy and I'm happy with the experience so far. Kind regards

I've tried several times to get into my account and just couldn't access it. I also couldn't find a useful way to contact them by email. I tried the forgotten password option and requested a new prompt, but nothing happened. It's been a real pain trying to get access and sort out something that should be fairly simple.

I recently took out a car insurance policy with Nutshell and made a mistake with the date of a previous claim. They contacted me about it and said I would have to pay £120 because of the error. I explained that it was an honest mistake and that I had still declared the claim itself. I also have a newborn, so I'm extremely sleep deprived at the moment, but unfortunately they weren't willing to change the charge. I ended up cancelling after just three days because of the extra cost and was then charged another £25 cancellation fee. Being completely online also made it difficult because I couldn't actually speak to anyone over the phone. Overall, I found the experience really disappointing and felt there wasn't much effort to help me sort the situation out.

Trying to contact them was really frustrating because there isn't anyone I could speak to on the phone, and the online chat kept throwing me out. My insurance was cancelled after I changed my employment status because I had to leave work to become a full-time carer for my husband. What really annoyed me was being charged a £60 cancellation fee even though I hadn't chosen to cancel the policy myself. To be fair, Nutshell have since contacted me and refunded the cancellation fee, which I'm pleased about. However, the whole situation was still very stressful to deal with.

I keep getting a "Sorry, you have been blocked" message and can't access my account or make any changes to my insurance. I've tried to find a way to contact Nutshell about it but haven't been able to get anywhere. Very frustrating when you can't even get into your own account.

So far, the price is what I was looking for as I wanted cheap car insurance. Everything seems okay at the moment, but I think the real test will be if I ever actually need to make a claim. Hopefully I never need to find out, but that's when I'll really know how good the service is. Dave (And actual person)

Really easy and straightforward to set up. I was impressed with how simple the whole process was and had no problems getting everything sorted.

After my original review, I had several more conversations with Nutshell and the policy has now been cancelled. My refund is also on the way, although there is a £25 service charge being deducted. When I first took out the insurance, I noticed that my old address had been used by the system. I contacted online chat and was told it would cost another £60 to change the address, even though the policy wasn't due to start for another couple of weeks. I was really unhappy about this because I believe the wrong address came through during the buying process. Thankfully, the issue has now been resolved and the cancellation and refund are being dealt with.

I tried to cancel my policy less than 24 hours after taking it out and was told there would be a cancellation fee. I questioned this because I don't remember seeing the fee clearly explained when I got the quote. Things got even more frustrating when the chat agent accused me of not providing information correctly, even though I had given the information as requested. The conversation became quite unpleasant and then the chat was ended before the issue was resolved. I asked if I could speak to someone more senior, but was basically told that management doesn't deal with customers through chat. Not a good experience at all.

Very straightforward to set up and the price was really good. Didn't have any problems and everything was nice and simple.