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What stood out most was the variety - could compare several vitamins and supplements without hopping between sites. Order was easy to place and arrived nicely packaged.

I wanted to refresh our old branding without completely changing the identity of the company. The designer managed to modernize the logo while keeping some of the elements we already liked. It was a fairly straightforward experience and the finished result looks much cleaner.

I used them for interior renders for a residential project and was impressed with the level of detail. The materials, lighting and furniture placement looked very realistic. We did have a couple of revisions, but they were handled without any major issues.

Good communication, as they called 20 minutes before delivery. They brought the tumble dryer around the back as requested, and the delivery men were very pleasant and helpful. I'm also very pleased with my tumble dryer. Thank you.

I bought an Atmos 12000 BTU Smart Portable Air Conditioner from Appliance Direct. It is less than 12 months old, and during our hot summer it wasn't working as it should. The air coming out was not very cold. After speaking with customer service numerous times and sending photos of the unit, they decided that my setup was incorrect, which it wasn't, and refused to replace the air conditioning unit.

I would have liked to add photos to this review so people could make up their own minds about the setup and see Appliance Direct's response, which I found very disappointing.

AVOID! AVOID! AVOID! I have had, and am still waiting for, a resolution to an ongoing issue with Appliances Direct. On 7th September, I ordered a large commercial freezer for my business and paid an additional £49 for next-day delivery because we needed it on site for a large food delivery.

The unit arrived, but the delivery driver lost control of it while it was coming off the lorry and dropped it, leaving it completely damaged and broken. Rather than wait for it to be collected and refunded, I ordered and paid for a second unit, including another £49 next-day delivery fee, as we still needed it for our frozen food delivery.

The second unit also arrived damaged and broken. Customer service suggested sending a replacement instead of refunding the first unit. Unit 3 arrived damaged and broken as well.

I am still waiting for a competent crew to collect two of the units, and they have already made several unsuccessful attempts. This whole process has now taken 22 days, and I am still waiting for a refund of nearly £3,000 because they won't issue the refund until they have collected the appliances, which they continually fail to do.

Customer service has been no help. They keep repeating the same "I'm sorry, Ma'am" and "I understand, Ma'am" responses, but nobody has actually helped resolve the issue. Even after escalating to a senior manager, I was given the same scripted responses.

I have spent hours of my family holiday dealing with them on the phone every day and writing emails. I am extremely frustrated and will never use this company again.

My experience was great because the website is very good and easy to navigate, making it simple to complete the purchase.

I was also very impressed with the customer service. I received a follow-up phone call that made me feel secure throughout the process and explained the guarantees available and why they were important. The delivery was also made within the booked time, and everything arrived well packaged and secure.

I purchased an integrated Beko freezer two months ago. From the beginning, the freezer was louder than it should have been. Over time, the noise has become worse and it now rattles constantly, reaching up to 67db, which is well above its rated specification and has disrupted my sleep. Two engineer visits from Beko have failed to resolve the fault.

I have repeatedly requested a refund under the Consumer Rights Act 2015 because the freezer is not of satisfactory quality. However, Appliances Direct is saying that another engineer visit is required, which I don't believe is correct. If one engineer visit fails to resolve the problem, I understand that I have a Final Right to Reject the item.

I will now contact my credit card company to make a claim for breach of contract under Section 75 and escalate the matter through the Small Claims Court. Very disappointing customer service.

Excellent service! Everyone was attentive, helpful, and most importantly, very quick. From the person I spoke to on the phone through to the delivery drivers, the whole team was fantastic.

A special mention to the delivery drivers, as they have direct contact with customers and really represent the face of the service.

Thank you for everything! It was an absolute pleasure. A 10/10 service! 👏

Excellent price and delivery experience! I was slightly unsure about using a third-party delivery service, but I was extremely pleased with the service. I was kept updated with the delivery time slot, and everything arrived on time. The delivery and installation team were efficient and quick and tested the appliance before leaving. They also took away the old machine and all the packaging.

I genuinely don't know how one fridge order could go wrong so many times.

I ordered a fridge from Appliance City to coincide with moving house. My payment later showed as pending, but nobody contacted me to explain there was an issue. I only found out when the fridge failed to arrive on moving day and I had to call them myself.

The salesperson then arranged for the payment to be taken and the fridge to be delivered again. Unfortunately, even though I clearly explained that Lincoln was my billing address and Shropshire was my new delivery address, the fridge was sent to my old house in Lincoln.

I was then told that nothing could be done until the following Tuesday because of the bank holiday. I asked for compensation for the inconvenience and was told I would receive a call back, but that call never came. There was a complete lack of empathy from the salesperson, Kane Walsh, throughout the situation.

Eventually, the fridge arrived at my new house, only to have a dent in the door.

Customer services agreed that Samsung would replace the door, and Appliance City agreed to £75 compensation. Fine. I thought we were finally making progress.

Then I received a call from the Samsung engineer to arrange the replacement door, only to discover that Appliance City had once again provided Samsung with my old Lincoln address.

At this point, it was incredibly frustrating. I repeatedly provided the correct delivery address, yet somehow the same incorrect address continued to be used.

This wasn't just one small mistake. It was a series of problems involving payment, delivery, address details, communication, compensation, a damaged appliance, and now the replacement repair.

I've spent far too much time chasing a company over something that should have been very straightforward.

I would strongly encourage Appliance City to review what went wrong internally, because this has been an exceptionally poor customer experience.

Since I have still not received the item I ordered and paid for on 10/09/2026, I cannot give even one star. To be fair, I was told that the issue is with the courier, Parcelforce, and that the item was promptly handed over to them on 11/09/2026. Nevertheless, I am still waiting for my delivery.

I was sent a refurbished dishwasher even though I paid for a new one. The delivery drivers also refused to collect the old dishwasher or packaging, despite me paying for this service. Customer service has not responded to my emails.

Best price I could find! Fast delivery service, with free installation and recycling for my washing machine.

My order is missing due to Royal Mail, but the sender is responsible for making sure I receive my order, and they have refused to do anything about it. Terrible service.

Good overall, but there was a lot of unnecessary faffing around with having to provide too many details about the medication. Please also make it clearer what is included in the Mounjaro pack, as I went in to buy additional items that I didn't actually need. It needs to be clearer about what comes in the box. Thanks.