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bupa

Bupa Reviews

Reviews 6

3.6
VERIFIED COMPANY
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Isla Murphy

Verified

Long Wait Times for Appointments

While Bupa offers good coverage, I’ve experienced long wait times when scheduling appointments with certain specialists. This has caused some frustration and delays in receiving care.

Date of Experience: October 22, 2024

Reply from Bupa

Hello Isla,

We appreciate your opinions. We are sorry for the lengthy wait periods you encountered when making an appointment. We are working hard to provide our members with more options for appointments and reduced wait times.

If you have any more queries, our customer service staff will email you back as soon as possible.

Regards,

Customer Representative, Bupa

Matthew Allen

Verified

Exceptional Healthcare Service

Bupa has provided outstanding healthcare coverage and customer service. Their support staff is always friendly and quick to respond, plus they have a large provider network. I feel taken care of and encouraged.

Date of Experience: September 7, 2024
Mark Wilson

Verified

Lengthy Approval Times

I appreciate the range of services Bupa offers, but I experienced delays in getting approval for certain treatments. The approval process took longer than expected, which was frustrating. Streamlining this process would greatly improve the overall customer experience.

Date of Experience: August 10, 2024

Reply from Bupa

Hi Mark!

Thank you for your feedback. We’re glad to hear you value our range of services. We apologise for the delays you experienced in the approval process and are working to make improvements. Your satisfaction is important to us, and we appreciate your patience. If you have any further concerns or need assistance, please don’t hesitate to contact us.

Regards,

Customer Representative, Bupa

Emily Roberts

Verified

Excellent Healthcare Coverage

Bupa has been fantastic for my healthcare needs. The coverage is extensive, and their customer service is top-notch. Whenever I've had questions or needed assistance, their team has been quick to respond and incredibly helpful. I feel well cared for by Bupa and would recommend them!

Date of Experience: July 18, 2024
Samuel Gilbert

Verified

Nice Experience!

The process of having to buy a health insurance plan from Bupa was a bit overwhelming for me. Nevertheless; Their insurance agent patiently addressed my queries and helped me choose a plan that met my requirements.

Date of Experience: June 11, 2024
Emma Hemsworth

Verified

Customized Insurance Plan!

Finally; found a health-insurance policy that actually seems like it’s designed just for me; thanks to bupa.co.uk. They took the time out to understand my health concerns and crafted a plan accordingly.

Date of Experience: May 8, 2024
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