Cargiant.co.uk Reviews

The team provided excellent service. After sales was also very supportive, provided regular updates on the works being done and delivered on time as promised.

So far bought 3 cars from them, and every time was amazing I recommend if you are looking for a used car have look at their cars Also it was guy working there name Amir he was so amazing

Sold me a faulty car. The engine coolant was being contaminated with the oil. An independent report from DEKRA has found that this would have been present from the time of sale, and that the previous owner would have been aware. Cargiant have refused to help, which has now resulted in the case being escalated for the financial ombudsman. I reported various faults within the first 2 months of having the car, and despite the consumer rights act 2015, clearly stating “ 30 Days – 6 Months: If a fault develops after 30 days, the retailer gets one opportunity to repair or replace the item before you can claim a refund.” Cargiant refuse to refund the car. The car has been to the dealership, after going to Cargiant, and both misdiagnosed stating there was nothing wrong with the car. Clearly an attempt to throw the ‘drive on damage’ card out there. It wasn’t until I took the vehicle to a third garage, that they actually looked under the bonnet with me present. A service I had carried out, a month after getting the vehicle (which was supposedly serviced the month prior to me getting it) later revealed that the timing belt was visibly cracking. This is beyond disappointing and a great danger put on mine and my families lives. The car has ultimately broken down. I wouldn’t advise anyone to trust a car sold by Cargiant. There’s no honestly, integrity or car. Just sleazy sales.

Though I was not happy with the initial sales experience but later when I had issues, the team managed the situation well. They were transparent in their approach. They managed the issues raised by me well.

I purchased a Volkswagen ID.3 from car giant. Unfortunately the infotainment system had an intermittent fault. This became apparent on the drive home. It kept rebooting. I videoed the fault and sent the video to customer services at Car Giant rejecting the car and requesting my money back as I was entitled to under the Consumer Protection Act which gives you 30 days to request a full refund on a faulty product. Car Giant were very responsive. They contacted me the next day. Booked the car into their workshop the following day. Located the fault within 24 hours and offered me a software update. I rejected this and requested a full refund. Car Giant confirmed the next day I would get a full refund. I received my money back within 5 working days minus £700 which was withheld until I sent in the V5 DVLA form. I received the remaining £700 within a few days of posting the V5 form to Car Giant. Throughout the whole process I was in contact with Annabel in in the after sales team at Car Giant. She was really helpful throughout the process and responsive to all my questions both by email and on the phone. She is excellent. All the staff were helpful and polite. It was really unfortunate but the whole situation was handled promptly and with the utmost professionalism. I would certainly use Car Giant again.

Customer service is very rude not very helpful

SHUTTING DOWN DO NOT BUY ANYTHING FROM THEM YOU COULD LOOSE YOUR MONEY. Had a very BAD experience with this company 2 years ago, and not surprised to read they are now closing down. LOTS OF OTHER BAD STORIES. Just seen a news artical saying they are closing down. So dont risk your jard earned money on a dodgy car from them

I am posting this to warn every driver, especially fellow taxi drivers, to stay far away from Spectrum Insurance and Car Giant White City. I was upsold a "specialist" taxi policy for £1,600—specifically paying a £400 premium over standard drivers—on the promise that my income would be protected. Instead, these companies have left me in a state of extreme financial distress. The Reality of Their "Service": Deliberate Misdirection: When my hybrid cooling system failed, Spectrum gave me ambiguous instructions that were a setup for failure. They failed to explain the pre-authorization process, leaving me to pay £2,652.62 out of pocket in good faith, which they then used as a technicality to refuse reimbursement. Systematic Denial: When the issue recurred weeks later, I followed their "proper procedure" to the letter. They still refused to pay a single penny toward the additional £565.00 bill. This proves that their procedures are nothing but a smokescreen to avoid paying valid claims. Financial Ruin: I have been forced to carry over £3,200 in repairs on high-interest credit cards, accruing massive debt while struggling to pay my mortgage. As a taxi driver, my car is my only source of income. Spectrum’s passivity and lies have caused me months of unnecessary stress and pushed my household finances to the breaking point. The Verdict: Car Giant White City and Spectrum Insurance are misleading liars. They are quick to take your money at the point of sale but will abandon you the moment you actually need the protection you paid for. They have shown zero regard for the fact that they are jeopardizing a working person’s home and livelihood. Do not trust a word they tell you. They do not provide insurance; they provide expensive pieces of paper and then move the goalposts to ensure you are left carrying the bill. I am finished playing their games. I am now demanding a final response and will be taking this straight to the Financial Ombudsman Service (FOS) for a full investigation into their predatory practices.

Really not happy, bought a car with 19k ask for wheel nur key the guy said yes it's in the car but is not in the car. Now it's an extra harassment and extra cost.

Customer service erratic. You have to ring multiple times for follow up or callback. Quotations do not match offer for finance. You can be quoted 20% APR and then you receive a final quotation of 24% which is very disappointing but you are left with little choice. The exploitative nature of the finance companies who lend through Car Giant are distressing but what Car Giant forget is that situations change and people will not have to use them or their lenders for car credit. The system of aligning themselves with sub prime lenders who exploit customers with all greedy charges is shameful. I hope never to have to use them again.

My encounter at this dealership was excellent. They provided a large assortment of cars at affordable costs. The staff was very informed and did not put any pressure on me to select the right car. Highly recommend!

The salesmen were rather aggressive in their attempts to pressure me into making a choice right away. I felt pushed rather than encouraged to make the purchase, which made the encounter unpleasant.

Cargiant.co.uk has a great selection of vehicles, but the processing time for paperwork was longer than I expected. While I’m happy with the car I bought, quicker service would enhance the overall experience.

Buying a car from Cargiant was a smooth and stress-free experience. The staff was knowledgeable and guided me through the entire process with ease. I found a fantastic deal on a used car that exceeded my expectations. Highly recommended!

Bought a car on monthly repayments from cargiant.co.uk. They found me the car of my choice under my budget. However; it would’ve been better if they could've extended their repayment period a bit longer.

I sold my car through Cargiant and they made the most fair deal amongst all other car dealers. I would say they are honest, as well as, reliable and know their business quite well.

Should I introduce you to the staff who knows vehicles inside out? Visit cargiant.co.uk. From engine fixes to tire rotations, they are experts you can trust. Exceptional service and knowledgeable team at service for anyone needing expert advice or maintenance.

The negotiation skills of the staff at Car Giant were top-notch! They listened, understood my needs, and found a great deal. Polite, patient, and professional throughout. Highly recommend their services for stress-free car buying!

I had to sell my Prius and couldn’t find a good place to and then my friend told me about Car Giant and I can't thank her enough.  cargiant.co.uk sold my car at a rate which I wasn’t expecting. I am happy that I chose them.

My encounter with CarGiant surpassed all expectations and created a new benchmark for quality in the automotive sector. their kind personnel welcomed me with professionalism and friendliness as soon as I came through the door.

I really want to appreciate that Cargiant has offered me it’s remarkable customer service. The service provided by team manager, Amir Khizer was outstanding. They helped me find the up to mark product.

I am very pleased to have an amazing shopping experience here. The employees were very trained and professional. Their knowledge and expertise helped me to choose best car.

I had a good experienced with Car Giant. The car collection was good but the prices were little bit high. However, I bought a car from them after a big negotiation.

I had ordered my car with the help of trained personnel. Now I have received my car but the tool kit and spare wheel was missing which is essential equipment. Overall experience was average.

Unfortunately, I didn’t experience streamlined process. There were less advisors and they were not able to attend all the customers. I was disappointed as I have to wait for long.