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Petshop.co.uk Reviews

Reviews 14

3.6
VERIFIED COMPANY
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Amelia Moore

Verified

Damaged Packaging

A portion of the food leaked out of the package on the last shipment I received. Dealing with it was annoying, especially when I had paid more for a quicker delivery.

Date of Experience: October 22, 2024

Reply from Petshop.co.uk

Hello Amelia,

We respect your thoughts. We truly regret any inconvenience this caused, as well as the damage to the package. To guarantee that goods are transported safely going forward, we are evaluating our packaging procedure.

Our customer service staff is ready to help you as soon as possible by email if you have any more questions.

Regards,

Customer Representative, PetShop.co.uk

Leo Thompson

Verified

Excellent Customer Service

PetShop.co.uk has been my go-to for pet food. They have a great range and always make on-time delivery. Their customer service was excellent they answered my query about a product quickly and were very helpful.

Date of Experience: September 9, 2024
Michael Brown

Verified

Difficult Return Process

My experience with petshop.co.uk was good overall, but I had issues with their return process. When I needed to return an item, the process was cumbersome and took longer than expected. Simplifying the return process would make shopping here even better.

Date of Experience: August 13, 2024

Reply from Petshop.co.uk

Hi Michael!

Thank you for sharing your feedback. We’re glad to hear you had a positive experience overall. We apologize for the inconvenience with our return process and are working to make it more user-friendly. If you have any further questions or need assistance, please feel free to contact us.

Regards,

Customer Representative, Pet Shop

Samantha Green

Verified

Fantastic Pet Supplies

I’ve been shopping at Pet Shop for a while now, and I’m always impressed with their range of products. They have everything my cat needs, from premium food to cosy beds. Delivery is fast and reliable, and the prices are very competitive. Highly recommend Pet Shop for pet owners!

Date of Experience: July 18, 2024
Maria Jacob

Verified

Overall Positive Experience!

I’ve been buying food for my fish from the Pet Shop for over a year and never had any complaints with them. However; this time my order was delivered a week late which was a bit inconvenient.

Date of Experience: June 13, 2024
Joseph Schwimmer

Verified

Great Service & Quality Food!

What I loved the most about petshop.co.uk is that besides providing great quality dog food, their staff also guide you on which food would be better for him according to his breed and nature.

Date of Experience: May 8, 2024
Isaac Felix

Verified

Focus on Pet Health and Safety

Prioritizing pet health and safety is crucial. The petshop.co.uk offers products made from safe materials and avoids harmful ingredients in pet food. Sigh, Finally I can relax about my pet's health and nutrition.

Date of Experience: April 11, 2024
Hannah Rasmussen

Verified

Paw-some products

Thank you to petshop.co.uk for your great assortment of items and outstanding customer service. My experience there was just amazing. Everything I need to keep my animal pals happy is available at petshop, from food and treats to grooming supplies and accessories.

Date of Experience: February 2, 2024
Lincoln Holm

Verified

Best in town

5 stars for Pet Shop for always timely delivering my items at my door step. petshop.co.uk is your pets Amazon believe me.

Date of Experience: January 21, 2024
Neve Owen

Verified

All brands information is easily accessible there...

I appreciate that online petshop website is very easy to use offers a fast and efficient service. All brands information is easily accessible there.

Date of Experience: November 2, 2023
Maryam Newman

Verified

I was very pleased..

I was very pleased to use the Bottomless Bowl offer as it was very pocket friendly as compared to other pet suppliers.

Date of Experience: October 13, 2023
Elizabeth Bates

Verified

I will definitely recommend to other..

I have been ordering pet food past 3 years and I am satisfied with my shopping experience. I will definitely recommend to other pet owners as well.

Date of Experience: September 21, 2023
Lucy Gordon

Verified

Very poor communication service from Petshop.

I had experience a very poor communication service from Petshop. I received wrong order delivery and two weeks have passed, nobody from management replied to my request.

Date of Experience: July 19, 2023

Reply from Petshop.co.uk

Hello Lucy,

We’re truly sorry for the poor communication and incorrect order you experienced. This is not the standard we aim for. Your feedback has been noted, and we’re working to resolve this issue promptly. Please reach out to us directly, so we can rectify this situation as soon as possible.

Best regards,

Customer Representative, Petshop

Nadia Mccarthy

Verified

the price was reasonable...

I have placed my first order 8 days ago but I received my order after 5 days but they claimed that they deliver the product very next day. However, the price was reasonable and the packaging was good.

Date of Experience: June 28, 2023

Reply from Petshop.co.uk

Hi Nadia,

Thank you for sharing your experience. We apologise for the delayed delivery; this doesn’t reflect our usual standards. We’re glad to hear you found the price reasonable and the packaging good. We’ll strive to improve our delivery times in the future.

Best regards,

Customer Representative, Petshop

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