Rhenus Group Reviews
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Rhenus Group
My shipment was delivered on schedule and in wonderful shape, demonstrating how dependable the service was. The staff was professional, and communication was smooth throughout... read more
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Delayed Shipment and Limited Support
My delivery with Rhenus was delayed, and I struggled to get any helpful information from customer support. The lack of updates made the whole experience frustrating and unprofessional.
Reply from
Hello Sophia,
Thank you for giving your feedback. We sincerely regret any inconvenience and delay our support staff caused you. We’re always trying to get better at communicating with our clients and giving them real-time upgrades. Please send an email to support@rhenus.group, and we’ll assist you in resolving any remaining shipment-related concerns.
Regards,
Customer Representative, Rhenus Group
Reliable and Timely Service
My shipment arrived right on time and in perfect condition, showing just how reliable this delivery service is. The tracking updates kept me informed throughout, and communication was seamless. Highly recommend Rhenus Group!
Slow Customs Clearance
The entire delivery was delayed since the customs clearance procedure took far longer than anticipated. I asked multiple questions, but I never got much information or help to get things along quickly.
Reply from
Hello Ava,
We appreciate your opinions. We really regret any trouble this may have caused and the delay in customs clearance. To give quicker resolutions in such circumstances, we are trying to enhance our communication and support.
Our support staff is ready to help you as soon as possible by email if you have any more questions.
Regards,
Customer Representative, Rhenus Group
Reliable and Professional
My shipment was delivered on schedule and in wonderful shape, demonstrating how dependable the service was. The staff was professional, and communication was smooth throughout the process. I highly recommend their efficient logistics service!
Inconsistent Tracking Information
Didn't have a great experience with the rhenus.group. I encountered issues with their tracking system. The information was often outdated, causing unnecessary stress about my shipment’s status. Improving real-time tracking could improve the customer experience.
Reply from
Hello Adam,
Thank you for sharing your experience. We apologise for the tracking issues you’ve faced. Our tracking system is built in a way that ensures to provide accurate delivery status to our clients.
We are, nevertheless, constantly trying to make our system better. Your suggestions enable us to improve our offerings. We appreciate you selecting Rhenus Group!
Regards,
Sales Representative, Rhenus Group.
Excellent Logistics Experience
Rhenus Group provided exceptional service for my international shipment. Their attention to detail and timely updates made the process worry-free. My goods arrived in perfect condition. Highly recommended for reliable logistics.
A Bit Pricey!
Even though; Rhenus Logistics provide spectacular logistics services from taking safety measures to timely delivery but I found their service charges a bit pricey, especially for a small business owner like me.
Reply from
Hi Steven,
Thank you for your feedback. We’re glad to hear that you found our logistics services spectacular and appreciated our safety measures and timely delivery. We understand that pricing can be a concern, especially for small business owners. We are continually evaluating our pricing to offer competitive rates while maintaining high-quality service.
Thank you for choosing Rhenus Logistics and sharing your experience with us.
Regards,
Customer Representative, Rhenus Group
Reliable Platform!
I always take services from rhenus.group/uk/en/ for my clothing brand whether it is for warehousing or for transportation purposes across the UK. They always keep and deliver my clothing items safely.
Unmatchable Customer Care
Although, other services might also be good but rhenus.group sets a new standard for customer service in the logistics sector through their most efficient response times. That is how they left us delighted at the end.
Tech-Powered Logistics Excellence
With advanced tracking systems and AI-driven route optimization, Rhenus Group stands at the forefront of innovation. Their advanced tracking system helps them stay efficient and accurate in the competitive logistics landscape.
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The above reviews are given by their customers. Truereviews.uk believes in transparency and wants to help customers to make better decisions by knowing others' experiences.