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Thepetexpress.co.uk Reviews

Reviews 15

3.4
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Charlotte Davis

Verified

Great Pet Supplies Selection

The Pet Express always has just what I require for my dog, and I've been buying there for a while. The selection of goods is amazing, and the costs are fair. Delivery is also quick and reliable!

Date of Experience: October 22, 2024
Aiden Cooper

Verified

Missing Item in Order

I recently placed an order, however one of the items wasn't there when it was delivered. It was annoying as I needed it for my pet and it took longer than I thought to receive a replacement.

Date of Experience: September 11, 2024

Reply from Thepetexpress.co.uk

Hello Aiden,

We appreciate your input. We deeply regret the missing item in your order and the wait for the problem to be fixed. We are working to improve our packing process and response times for such concerns.

If you have any further concerns, our support team is available via email to assist you promptly.

Regards,

Customer Representative, The Pet Express

Daniel Smith

Verified

Delayed Customer Service Response

My experience with thepetexpress.co.uk was mostly positive, but I encountered delays when trying to reach their customer service. It took several days to get a response to my inquiry about a product. Faster customer service response times would greatly enhance the shopping experience.

Date of Experience: August 22, 2024

Reply from Thepetexpress.co.uk

Hi Daniel!

Thank you for your feedback. We’re pleased to hear you had a positive experience overall. We apologise for the delays in our customer service response times and are working to improve this aspect of our service. If you have any further questions or need assistance, please feel free to reach out.

Regards,

Customer Representative, The Pet Express

Emily Johnson

Verified

Excellent Range of Products

The Pet Express has a fantastic selection of products for all types of pets. I found everything I needed for my dog, from high-quality food to fun toys. The delivery was quick, and the prices were reasonable. Highly recommend The Pet Express for all your pet needs!

Date of Experience: July 15, 2024
Michal Parker

Verified

Nice Quality!

Got a bird toy for Australian parrots from The Pet Express and although the toy was cheap and exactly as shown but my parrots do not play with it at all.  Probably; they’re still testing it!

Date of Experience: June 7, 2024
Sarah Christian

Verified

My Cat Loves It!

I have been ordering food for my cat from thepetexpress.co.uk for over three months now and I must say my cat has never been happier. She’s more active, healthy, and less cranky since then.

Date of Experience: May 16, 2024
Owen Elliot

Verified

Clean and Organized Environment

For me, a clean, well-organized store creates a pleasant shopping experience. thepetexpress.co.uk reflects this professionalism in their store. Organized shelves, tidy aisles, and proper product displays will contribute to an inviting atmosphere for you as well.

Date of Experience: April 8, 2024
Addison Daphne

Verified

Knowledgeable and Friendly Staff

I randomly entered this store to check what I found for my puppy. Soon I found out the staff members at the pet express are passionate about animals and well-versed in pet care. They properly guided me on how to choose the perfect food items. I am grateful for the expert advice and recommendations!

Date of Experience: March 19, 2024
Den Berg

Verified

Brand for your pet

I only trust thepetexpress.co.uk for everything I want to buy but for my dog. From food to preliminary medical services The Pet Express has everything for your pets.

Date of Experience: February 7, 2024
Aubrey Sørensen

Verified

A Haven for pet lovers

Entering The Pet Express is like entering a pet lover's paradise, where each and every furry buddy is treasured and given the best love and care. As soon as I entered through the doors of ThePetExpress.

Date of Experience: January 13, 2024
Alisha Carr

Verified

Experience excellent services...

I am glad to experience excellent services from the management. I ordered my pet food but when I received, it was half opened. On my request to replace it with new product, Simon without any hesitation approved it and I received my new product the very next day.

Date of Experience: October 26, 2023
Ella Young

Verified

I do not recommend the Pet Express..

I have a terrible shopping experience from the store. It has been a month and I have not received my order. I do not recommend the Pet Express to the pet owners.

Date of Experience: September 18, 2023

Reply from Thepetexpress.co.uk

Hello Ella,

We sincerely apologise for the delay and the inconvenience you’ve experienced with your order. This is not the level of service we strive to provide. Please contact our customer support team with your order details, and we will prioritise resolving this issue for you. Your feedback is valuable, and we are committed to improving our service.

Best regards,

Customer Representative, The Pet Express

Polly Murphy

Verified

I had an amazing shopping experience.

I ordered pet food from the Pet Express. My pets enjoyed it and I had an amazing shopping experience.

Date of Experience: August 20, 2023
Hollie Lawson

Verified

I will surely shop again from the store.

As a pet owner, I have met with advising community of the Pet Express. I was delighted to encounter hard working staff and management. I will surely shop again from the store.

Date of Experience: June 3, 2023
Ariya Walsh

Verified

Service was fine.

Many of pet owners advised me to shop from the Pet Express then I have consulted them for my pets’ food. Overall experience was average. I also observed that the price was little bit high as compared to the other online shops. But service was fine.

Date of Experience: May 10, 2023

Reply from Thepetexpress.co.uk

Hello Ariya,

Thank you for sharing your experience with us. We appreciate your feedback and are glad to hear that the service met your expectations. We strive to offer competitive pricing and will consider your comments to improve our offerings. If you have any specific suggestions or further concerns, please feel free to reach out.

Best regards,

Customer Representative, The Pet Express

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