How to Evaluate Top Logistics Companies?

Evaluating the right third-party logistics service provider can be a difficult task for businesses. After the coronavirus pandemic disrupted many supply chains, business continuity planning, technology and automation, and supplier diversity became top priorities for supply chains worldwide. After all, the reputation and success of your company depend on your logistics provider’s reliability, making a third-party logistics provider a vital aspect of many brands’ supply chains. Avoid a logistics nightmare by considering these essential aspects when choosing your ideal third-party logistics company UK, or 3PL.

Now see the factors of evaluating the best logistic companies in the following section!

The Logistics Service Provider’s Capabilities

This is important because it summarises the role of a logistics company. Every third-party logistics service provider must be proficient in the specific service areas that meet the client company’s requirements. Just because a provider excels in one area does not mean they will be able to properly service your business. Also, they should have a set of skills that can meet your short- and long-term needs.

Industry Knowledge and Experience

Each industry has its own set of logistics requirements, so finding a logistics partner who understands your industry would be beneficial. They will already understand your market and consumer group, allowing them to provide excellent service to your customers.

Customer Satisfaction

Is the logistics provider focused on customer service, responsiveness, open lines of communication, and effective problem-solving? These elements can be difficult to figure out early on but do your homework.

Almost every company claims to provide excellent customer service, so how do you know? You ask their customers. Request references, preferably from companies with similar industries and needs. Good customer service is not an accident. If the customer service is consistently excellent, it is most likely due to a well-documented and repeated process that will continue over the years.

It is uncommon for a logistics provider to achieve good results in customer service and poor outcomes in safety, or vice versa. You can conclude that a safe logistics provider probably provides good customer service.

Commitment to Technology

When choosing a logistics service provider, look for technology that works for and with you. The 3PL’s technology should simplify and smooth your processes, automating the most difficult tasks. It is essential to ask the 3PL the following questions:

• How does their technology integrate with your online store or existing software systems?
• How does their software make the best use of your data?

In addition to the third-party’s fulfilment services, the scalable technology should contain a cloud-based warehouse management system and electronic data interchange (EDI) capabilities. Technology can assist you with automation, processing orders, inventory management, tracking orders, and managing e-commerce returns. Find a 3PL that is dedicated to staying on the cutting edge of technology, because the last thing you want to worry about when managing a business is whether the technology can support your growth.

Company Stability

Whether your supply chain is complex or simple, choose a logistics provider with overall company stability. Top suppliers are consistent. You can risk quality as companies experience rapid change. The question is how long has the company been operating?

Furthermore, if a single high-liability event occurs and your provider is unable to withstand the consequences, liability frequently shifts to you, the shipper. You may ease this concern if the provider’s word, name, and reputation have survived decades of fluctuations in markets and economic uncertainty.

Global Reach

Businesses have specific requirements for cargo capacity. They need to ship and store their products. You must avoid and comply with all laws and regulations that may cause damage or loss to your business. Consider a 3PL that can handle your desired volume and has operations in your target countries. Furthermore, appointing a partner with broad coverage and global reach will allow you to have a single point of contact and also provide market insights into your current market and future countries of interest.

E-commerce Product Fulfilment

With so much competition in e-commerce, look for a 3PL that can provide reliable and proven e-commerce fulfilment services. You don’t have to stick to what you’re doing today. Find a provider who offers over 70 pre-built integrations with various shopping carts, marketplaces, and ERP systems. Look for an affordable e-commerce fulfilment service provider who treats your customers as if they were their own. Everyone wants to keep their customers satisfied.

Multiple Modes of Transport

Air, Road, Sea, and Rail. These are the four common modes of transport in the logistics industry. Which method you use will depend on what item you’re shipping, where you’re shipping from, and where you’re shipping to.

Even so, more than one method may be suitable. When evaluating logistical services, it is essential to understand the benefits and drawbacks of each mode of transportation.

Depending on your needs, you’ll also need to decide which mode of transportation has the most carrying capacity.

Road freight

Road freight is a popular way to transport goods globally. It is especially well-suited to cross-border product transportation and final-mile delivery to customers’ doors.

Sea Freight

Sea freight accounts for the vast majority of global trade. Over 90% of all goods are transported by ship.

For an idea of scale: According to Statista, the ten largest container ports will handle more than 247 million TEUs in 2023.

This is because ships can transport much heavier loads than air freight at a fraction of the cost. As a result, it is the best option for transporting bulk materials such as agricultural produce and raw materials.

Air Freight

Air freight is the best option for quicker delivery. It is accessible all over the world and a convenient way to transport smaller shipments over long distances. Given that most major cities have airports, air freight enables businesses to ship to specific areas or regions.

Rail Freight

Rail freight plays an important role in global logistics, especially in Europe and North America with extensive rail networks. In UK, rail freight accounts for approximately 15% of all freight journeys. It’s the best option for businesses that need quick, scheduled, and reliable freight in areas where rail networks are strong.

Understand Your Challenges

When searching for a 3PL partner, you must first understand your logistical and supply chain challenges. Where are the bottlenecks in your business, and how can a third-party logistics candidate address them?

A good 3PL candidate will be open to discussing your challenges and offering solutions. A diverse range of services and capabilities, multiple strategic locations, and a well-trained staff are good places to start; a partner who provides consistent service and good communication will give you the competitive edge your business needs.

Here’s a brief overview of the five fastest-growing logistics companies, highlighting their growth and positive reviews:

5 Fastest Growing Logistics Companies:

Here is the list of top logistics companies with real and good feedback at best review sites UK:

1- Apollodistribution.co.uk

Overview: Apollo Distribution offers tailored courier services across the UK.
Growth: The company has rapidly expanded its service network and technological capabilities.
Reviews: Customers appreciate their reliable service, prompt delivery times, and professional customer support.

2- Speedyfreight.com

Overview: Speedy Freight specializes in same-day courier and express freight services.
Growth: The company has shown significant growth by expanding its service locations across the UK.
Reviews: Known for its quick response times and efficient delivery, Speedy Freight receives positive feedback for its reliable and flexible service.

3- Rhenus Group

Overview: A global logistics service provider, Rhenus offers a wide range of services including warehousing, customs clearance, and freight forwarding.
Growth: Rhenus Group has grown through strategic acquisitions and expanding its service portfolio.
Reviews: Clients commend Rhenus for its comprehensive logistics solutions, strong global network, and excellent customer service.

4- Benisonlogistics.com

Overview: Benison Logistics provides customized logistics and supply chain solutions.
Growth: The company has seen rapid growth due to its innovative solutions and expanding client base.
Reviews: Customers highlight their personalized service, effective supply chain management, and commitment to meeting client needs.

5- Cfipak.com

Overview: CFIpak is a logistics provider offering freight solutions with a focus on efficiency and reliability.
Growth: CFIpak has expanded its operations significantly, enhancing its service offerings and geographic reach.
Reviews: Customers prefer their timely deliveries and robust customer support, CFIpak enjoys positive reviews from clients for their consistent performance.

Conclusion

Large or small, a business with distribution and storage needs can excel with a reliable logistics service. Your products are essential to your business and deserve to be treated with the utmost respect and care.

Throughout your search, remember the basics covered in this article.

• Evaluate the potential partner’s client portfolio.
• Find the best location for your business.
• Determine whether an asset-based or non-asset-based model is more appropriate for your needs.
• Ensure that the company has the necessary equipment and technology to handle your product.
• Understand your limitations and ways to overcome them.